Scheduling Policies
Pre-appointment details
In preparation for your upcoming appointment with Dr. Nwaigwe, we want to ensure a smooth and efficient process for you. As part of this effort, we will be sending you pre-appointment information forms prior to your scheduled visit.
These forms are designed to gather essential information that will aid in providing you with the best possible care. We kindly ask that you take the time to complete the forms and have them filled out before your appointment. This will help streamline your check-in process and allow our team to focus on addressing your healthcare needs promptly.
Should you have any questions or require assistance with the forms, please do not hesitate to reach out to our office. We are here to support you every step of the way.
Thank you for your cooperation, and we look forward to seeing you at your appointment.
Cancellation policies
Cancellation Policy
We understand that unexpected situations may arise, and plans may need to be adjusted. We have implemented a cancellation policy to ensure efficient management of our schedule while also providing flexibility for our clients.
Cancellation 48 Hours in Advance: We allow clients to cancel their appointments up to 48 hours in advance with no fee. We appreciate advance notice to accommodate other clients who may be in need of services.
Cancellation Less Than 48 Hours in Advance: If a cancellation occurs less than 48 hours in advance, we will refund 50% of the scheduled service fee. This policy is in place to compensate for the time set aside for the appointment.
No Call, No Show: In the event of a no call, no show, there will be no refund issued. However, we encourage clients to reach out in case of unavoidable circumstances so that we can best accommodate their needs.
To streamline the scheduling process and minimize no-show cancellations, we utilize Acuity Scheduling. This platform allows clients to agree to our cancellation policy upon booking, ensuring clear communication and understanding of our terms.
We value the commitment of our clients and aim to uphold a respectful and transparent relationship regarding our services and appointments.
Payment policies
Payment Policy Update
Beginning on 03/01/2024, Dr. Nwaigwe will implement a revised payment policy. As part of the updated terms, clients will be required to submit 50% of the total payment at the time of booking an appointment. This adjustment aims to streamline our administrative processes and ensure the smooth delivery of services to all clients.
We understand the changes may impact some clients, and we appreciate your understanding as we continue to enhance our operations. If you have any questions or concerns regarding this update, please do not hesitate to contact our customer service team.
Thank you for entrusting Dr. Nwaigwe with your healthcare needs